Contact Us

Thank you for visiting Luna Casino. We appreciate your interest and welcome your feedback. This page provides clear guidance on how to contact us and, importantly, what we can and cannot assist you with. Please read this information carefully to ensure your query is directed appropriately and efficiently.

As an independent review and affiliate website, Luna Casino is dedicated to providing honest and comprehensive evaluations of online gambling brands. We are not an online casino or sportsbook operator ourselves. This distinction is crucial for understanding the scope of our support.

Luna Casino operates as an independent platform. Our primary function is to research, review, and present information about various online casinos and sportsbooks. We aim to help players make informed decisions by offering unbiased content, guides, and comparisons. We do not operate any gambling games, hold player accounts, process financial transactions, or provide direct customer support for any gambling operator. Our role is strictly informational and advisory.

We are here to assist you with matters directly related to the content and operation of the Luna Casino website. This includes:

• Feedback on Our Reviews: If you have comments, suggestions, or believe there are inaccuracies in any of our casino or game reviews, please let us know. We value user input for maintaining the quality and accuracy of our content.
• Content Corrections: Should you identify any factual errors, outdated information, or omissions on our pages, we encourage you to bring them to our attention.
• Partnership and Advertising Inquiries: For potential business collaborations, advertising opportunities, or affiliate program discussions, please contact us.
• Website Technical Issues: If you encounter any technical problems while browsing the Luna Casino website, such as broken links or display errors, please inform our technical team.
• General Inquiries About Luna Casino: For any other questions pertaining specifically to our website, its mission, or its content, we are happy to clarify.

It is critical to understand that Luna Casino cannot assist with issues related to individual player accounts, gameplay, or transactions with any online casino or sportsbook. We are not equipped to access player data, influence account decisions, or resolve disputes between players and operators. Specifically, we cannot help with:

• Player account access or login problems.
• Verification (KYC) document submissions or status.
• Deposit issues, withdrawal delays, or payment processing queries.
• Bonus terms, wagering requirements, or bonus activation problems.
• Game fairness, game malfunctions, or specific game outcomes.
• Complaints about operator customer service.
• Any form of financial transaction or account management with an online gambling brand.

For any of these issues, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity with access to your account information and the authority to resolve such matters.

As reiterated, Luna Casino does not operate an online casino. We do not manage player accounts, process deposits, handle withdrawals, or pay out winnings. We have no access to your personal gambling account details, transaction history, or verification documents with any online casino brand. Therefore, if you are experiencing any problems related to your account, including login difficulties, verification processes (KYC), deposit failures, withdrawal delays, bonus disputes, or any other financial or account-specific matter, you must contact the customer support department of the relevant online casino or sportsbook directly. They are legally and operationally responsible for these aspects of your gambling experience.

For all legal inquiries pertaining to the Luna Casino website, its content, or operations, please direct your correspondence to our dedicated legal department. This includes matters such as regulatory compliance, data protection concerns, and formal legal notices. Please ensure all legal communications are sent to the email address provided below for proper handling and record-keeping.

Legal Email: [email protected]

Luna Casino respects intellectual property rights. If you believe that any content published on our website infringes upon your copyright or other intellectual property rights, please send a formal DMCA (Digital Millennium Copyright Act) takedown notice or a similar copyright infringement notification. Your notice should include sufficient detail to allow us to identify the infringing material and verify your claim. This typically includes a description of the copyrighted work, the URL of the allegedly infringing material, and a statement made under penalty of perjury that you are the copyright owner or authorized to act on their behalf.

DMCA & Copyright Email: [email protected]

Luna Casino is committed to promoting responsible gambling. While we do not operate gambling services, we advocate for safe and responsible play. If you or someone you know is struggling with gambling-related issues, please seek assistance from professional organizations. Many online casinos provide direct links to responsible gambling tools and resources on their platforms. Additionally, independent support organizations offer confidential help and guidance. We encourage you to utilize these resources if you feel your gambling habits are becoming problematic.

We endeavor to respond to all legitimate inquiries directed to Luna Casino within a reasonable timeframe. Our typical response time for general feedback and content-related queries is between 2 to 3 business days. Legal inquiries and DMCA notices will be handled with priority and addressed as swiftly as possible, usually within 1 to 2 business days, depending on the complexity of the matter. Please note that inquiries sent to the incorrect department or those we cannot assist with, as outlined above, may experience delays or may not receive a direct response, as we will be unable to act on them.